Terms of service
Last updated October 15, 2026
These terms cover your use of Dropflock, a Shopify app made by Packsaddle Software, LLC. By installing the app you agree to them on behalf of your store.
What the app does
You run campaigns where a product's price, or your whole store's, drops after enough real orders. Shoppers pay your normal price at checkout. When a campaign closes and your return window has passed, the app pays earlier buyers the difference between what they paid and the price the campaign reached, as store credit or as a refund, through your Shopify store.
Your responsibilities
- You set each campaign's tiers, floor price, end date, budget cap and payout method, and you're responsible for offering them to your shoppers. The app shows those rules to shoppers before they buy.
- You authorize the app to issue the payouts your campaigns owe, up to the budget cap you set. Payouts made in Shopify are yours to honor and can't be reversed by the app.
- You won't use the app to show buyer counts that aren't real. The app only counts real orders; don't create orders to move a count.
- You're responsible for complying with the consumer, tax and pricing laws that apply to your store.
Billing
Paid plans are billed through Shopify at the price shown on the plan page, with a 14-day free trial. You can change or cancel your plan in the app at any time; cancelling stops future charges. Payouts to buyers are separate from the plan price and come from your store's funds.
Accuracy and limits
We work hard to count orders and calculate payouts correctly, and we exclude cancelled, refunded and returned orders. The app is provided "as is". To the extent the law allows, Packsaddle Software, LLC's total liability for any claim is limited to the fees you paid us in the three months before the claim, and we aren't liable for indirect or consequential losses.
Ending
You can uninstall at any time. Payouts already issued stay issued. The app can't issue payouts once it's uninstalled, so if a campaign still owes buyers money, you remain responsible for paying what it promised them. The app shows what's owed before you go. We may suspend the app for misuse, such as faked counts.
Law
These terms are governed by the laws of the State of North Carolina, USA, and any dispute will be heard in its state or federal courts.